Every airline needs to listen up RIGHT NOW and get a clue: THIS is how you do awesome customer service and win permanent loyalty from people . . .
On Monday, a Frontier Airlines flight from Washington D.C. to Denver got diverted to Cheyenne, Wyoming because of a storm in Colorado. And while they waited for the weather to clear up, they had to sit on the tarmac for two-and-a-half hours.
There wasn't any food on the plane, but the pilot realized people were probably hungry, and decided to do something about it. His name is Gerhard Brandner, and this is what he did. (His first name's pronounced Gair-hard.)
He got on the P.A. system, and said, quote, "Frontier Airlines is known for being one of the cheapest airlines in the U.S., but your captain is NOT cheap . . . I just ordered PIZZA for the entire plane." Then everyone on the plane went NUTS.
That was around 10:00 P.M. And within 30 minutes, delivery guys from a nearby Domino's showed up with 35 pizzas to feed all 160 passengers. It cost several hundred dollars, and Gerhard paid for the whole thing.
To get through security, they went to the front desk first. Then TSA agents brought them to meet the flight attendants, who handled it from there. It's not clear if the pizzas had to be X-rayed or anything. But according to the FDA, X-rayed food IS safe to eat.
And it's lucky Dominos was able to stick to their 30-minutes-or-less thing. Because right after the pizzas got there, the plane took off. It got to Denver about five hours late.